When It Comes to Social Media, Stick with the Professionals

The New York Times recently highlighted the blunders of companies who have failed to manage their brands in the social media world.  Haphazardly delegating your "tweets" and "status updates" to interns can be incredibly damaging to a brand and turn customers away.  This is why Business Schools across the globe are now incorporating social media courses in their curriculums.  Schools like the London Business SchoolHarvard Business School, and Insead are training their students on how to build marketing strategies within social networks.  

The article continues to highlight the importance of industry experience when managing a brand, as many companies interviewing younger graduates assume that their experiences within social media might be enough.  

Do you think these classes will prepare students for brand management in the social media world?  

 

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Using Services to Build Customer Relationships

It's easier for a company to build on existing customer relationships than to attract new clients, argues Larry Crosby. Creating services tied to a product is a great way to expand a business relationship, he suggests. Crosby points to Xerox as a firm that used its product line to launch a service operation that helped revitalize the company. Click link for the original article:
http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1817

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